A Boutique Agency of Vacation Rentals & Experiences

Safe & Healthy Travel During a Global Health Crisis (COVID-19)

Safe & healthy hosting in times of COVID

During these uncertain times of global health emergency, we wanted to update you on steps we have taken to handle hospitality, safety, and reservations in times of coronavirus.


For bookings that were affected by travel restrictions and health advisories, we have assisted all our guests in rebooking their stays at a later date when the health scare is likely to be under control and travel restrictions have eased. We will keep offering reservations with option to rebook at no cost, as official travel and health guidance evolves, to make sure we honor every booking.


Meanwhile, we have enhanced our high standards of cleanliness throughout our portfolio by adding new, updated sanitary requirements for our cleaning partners to fight the spread of the virus. Additionally, we provide all our guests with a supply of hand sanitizer, surgical masks, and disinfecting wipes during their stay. We have also implemented options for contact-free, self check-in procedures with our Paris support team available remotely 24/7.

We will keep following guidance from the World Health Organization and other international bodies to keep our guests, personnel, and partners safe and healthy as needed.


Because we care deeply about your health and well-being, new improved universal greeting, cleaning, and support practices are used by our crews when preparing your apartment to keep your stay safe, healthy, and enjoyable.


GENERAL SAFETY RULES

  • Our trained professional cleaners use protective equipment and approved disinfectants & methods when cleaning your apartment
  • Cleaning products are also biodegradable for a safe environment
  • Sheets and linens are cleaned by a professional linen service and are stored in the apartment under plastic wrap
  • Our teams will follow social distancing rules required by our guests and local authorities, and provide friendly 24/7 support remotely

CHECK-IN, CHECKOUT & SUPPORT

  • Check-ins & checkouts are performed remotely with use of digital guidebooks, lock-boxes, text messaging, and video chat
  • Each apartment is equipped with phone and video-conferencing equipment to enable one-touch 24/7 remote support

IMPROVED CLEANING & DISINFECTION PROCEDURES

  • We will observe a period of 48 hours between each checkout and the following arrival
  • Cleaning products, disinfection guidelines and methods follow rigorous safety standards from international health organizations (WHO, CDC, local authorities)
  • All surfaces and high-frequency household objects have been thoroughly disinfected

DURING YOUR STAY

  • Each apartment is equipped with a supply of hand sanitizer, disinfecting wipes, surgical gloves and masks
  • Digital guidebooks are available to help you manage the logistics of your new home away from home and organize your stay and activities
  • One-touch video communication device is available to request deliveries, car rides, reservations, and general support
  • Contact-free delivery service is available for a fee
  • Chauffeur service is available for a fee